Privacy Policy

1. Who We Are

Keysolved operates the vehicle key reference database at keysolved.com. For questions about this policy or your data, contact us at support@keysolved.com.

2. Data We Collect

Account data

When you create an account, we collect your email address and (if you provide it) your display name and country. Authentication is handled by Clerk — we do not store your password directly.

Billing data

If you subscribe, your payment is processed by Stripe. We store your Stripe customer ID and subscription status. We never see or store your full card number.

Usage data

We record which vehicle pages are viewed (view counts) and community tips you post or vote on. We use Vercel Analytics for aggregate, anonymised traffic data — no individual tracking or fingerprinting.

Technical data

Standard server logs (IP address, browser type, pages visited, timestamps) are generated automatically by our hosting provider, Vercel. These are retained in line with Vercel's standard data retention policy and are not used for advertising.

3. How We Use Your Data

• To provide and maintain your subscription access.
• To process payments and manage your billing history.
• To display your community tips and tool inventory on the platform.
• To contact you about your account, billing, or material changes to these policies.
• To improve the database and platform based on aggregate usage patterns.

We do not sell your data. We do not use your data for advertising.

4. Third-Party Services

We use the following third-party services to operate Keysolved:

• Clerk — authentication and user management. Processes your email address and login credentials. Privacy policy: clerk.com/privacy
• Stripe — payment processing. Processes your payment card details and billing information. Privacy policy: stripe.com/privacy
• Vercel — hosting and edge infrastructure. Processes server logs and analytics. Privacy policy: vercel.com/legal/privacy-policy
• Neon — serverless PostgreSQL database provider. Stores your account data, subscription status, and community content. Privacy policy: neon.tech/privacy-policy

All data is processed in accordance with UK GDPR and, where applicable, EU GDPR. Where data is transferred outside the UK, we rely on standard contractual clauses or adequacy decisions.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, your personal data (email, display name, subscription status) is removed from our database within 30 days. Community tips you have posted may be retained in anonymised or deleted form at your request — contact support@keysolved.com.

Billing records required for tax and accounting purposes are retained for 7 years in line with UK law.

6. Your Rights Under UK GDPR

As a UK resident, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your personal data, subject to legal retention obligations.
• Portability — request your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

You can exercise your rights to access, portability, and erasure immediately from the Your data section of your account page — use Export my data for a machine-readable JSON bundle and Delete my account to erase your personal data and cancel any subscription. For any other request (rectification, objection, withdrawal of consent) email support@keysolved.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Keysolved uses only strictly necessary cookies — for authentication sessions (set by Clerk) and to remember your preferences. We do not use advertising cookies or third-party tracking cookies.

8. Changes to This Policy

We may update this policy as our practices change or as required by law. Material changes will be communicated by email or by a notice on the platform. The date at the top of this page reflects the most recent update.